Customer Help

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How can we help?

FAQ

PLACING AN ORDER

Do I need to create an account to place an online order?

No, you can place an order directly without creating an account. However, an account has various advantages such as faster checkout process for future purchases and clear record of pending or completed orders.

Please feel assured that we do NOT share your information within your account with third parties. For more information, please view our Privacy Policy.

Can I modify or cancel my order after it has been placed?

You can only cancel/change your order up to one hour after the order is placed. Once we have shipped your package, you may simply return the items you unwanted by following our Return Instructions.

For further assistance, feel free to reach out to our Customer Care Team.

Can I combine promo codes?

Please note that the promo codes can only be used once and cannot be used in combination.

What should I do if I did not receive a confirmation email?

Our order confirmation email is sent out automatically by our ordering system. If you did not receive an Order Confirmation email and you are certain that you entered a valid email address during checkout, you may want to check your SPAM mailbox first. 

If there is no relevant email, please contact us at service@babeyond.com to confirm whether or not the order went through. For your convenience, we strongly recommend creating an account with us so that you can log in to keep track of your orders.

How do I check my order status?

You can check the status of your order on our website by clicking on Account--Orders.

You can also check it from the shipment details email we send you when items you ordered have been shipped.

If there are any questions, please contact service@babeyond.com with your order ID, we'll be in touch in 24 hours and provide specific order status information.

Why was my order canceled?

We are sorry that if your order was canceled it's likely that the item you purchased is currently out of stock. Please feel assured that you will not been charged for this order.

DELIVERY

What shipping methods do you offer?

Standard shipping(5-7 Business Days) and Expedited shipping(3-5 Business Days) are now available. If your order subtotal value is over $120, then you qualify for Free Standard Shipping!

*Please note that delivery times may be longer than normal due to limited transportation availability as a result of the ongoing COVID-19 impacts. Thank you for your patience.

When will my order ship?

Orders are generally processed within 1-2 business days of purchase. You will receive an email with tracking information when we have fulfilled your order. Delivery depends on the selected shipping method. 

For more details on estimated delivery times, please review our Shipping Policy.

How do I track my package?

You can find your tracking number on your shippinng confirmation email. If you’re having trouble finding this email, please feel free to reach out to  service@babeyond.com.

My order was delivered with only some of my items, what do I do?

We may have shipped your order separately as the goods are in different warehouses, please check the status of each package in the shipping details email we send to you.

If you do not receive all the items, please contact service@babeyond.com with your order ID and the missing items, we'll be in touch in 24 hours and resolve your matter.

What should I do if I never received my order?

Generally, we need 1-2 business days to process and ship your order. Once we have fulfilled your items, a shipment details with tracking number will be sent to your email address. If you do not receive the email, please verify your email address and shipping details were correct.

For further assistance, please contact us at service@babeyond.com with the order number and we'll be happy to help.

Can I have my order redirected to a different address?(shipped)

We are sorry that we can only change your order address while the order is not shipped. Once we have shipped your package, you may simply return the items you unwanted by following our Return Instructions.

For further assistance, please feel free to reach out to our Customer Care Team.

RETURNS

What is your return policy?

BABEYOND only accepts returns within 14 days since their delivery date and we currently are unable to offer a free returns service.

Items must be returned unworn, unwashed, undamaged, and with all original packaging and tags attached. Please note that items marked as sale are not eligible for returns or exchanges unless there is a quality issue.

To start your return, please contact service@babeyond.com with your order ID and the product name(you can find this in your confirmation email) of the items you would like to return.

How do I make a return?

Please contact service@babeyond.com with yourorder ID and the product name(you can find this in your confirmation email) of the items you would like to return, all requests are reviewed within 24 hours - if approved, you will receive return instructions, otherwise we will contact you for more details.

Which items couldn't be returned or refunded?

We gladly accept returns within 14 days’ timeframe since their delivery date. For the items that couldn't be returned, please check below:

1) Items over our 14-days limit

2) Used, worn, soiled or altered items

3) Items on Flash & Final Sale cannot be returned

Should I pay the shipping fee if I return the items?

On a preference-based return, we currently are unable to offer a free returns service, so return shipping fee would be made at your own cost. 

When will I receive my refund?

Once we receive the return package and determine that it's eligible for a refund, it will take up to 3 business days for us to process the refund. The refund for returned items will be issued to your original form of payment within 10 business days

If you couldn't receive the money in time, please feel free to contact our Customer Care Team for further assistance.

My order arrived wrong or damaged. What should I do?

We always want to ensure that we get you all your faves! If we made a mistake or sent the wrong item, please don't worry - we'll make it right!

Within 2 business days of receipt, please contact us at service@babeyond.com with the information below:

1) Your order ID

2) Product name (you can find this in your confirmation email)

3) Describe the damage/defects and provide clear photos

Once we received these information, please feel assured that we will do everything possible to help you as soon as we can.

What if I want an exchange?

For our exchange process, if the items are not fit, you can return the order and place a new one.

We accept exchanges under the following conditions:

1) The order is within 14 days since its delivery date.

2) Items must be returned intact with all original packaging and tags attached.

3) Items on Flash & Final Sale can not be exchanged.

For the specific exchange instructions, please contact service@babeyond.com with your order ID, we will be in touch in 24 hours to help you complete the exchange.

Are the final sale items returnable?

Please kindly note that items marked as FINAL SALE cannot be exchanged or returned for a store credit, unless deemed faulty.

ABOUT BABEYOND

Who is BABEYOND?

Founded in 2014, BABEYOND is a sophisticated clothing brand dedicated to 20th century fashion. Our team, combines decades of industry experience with a deep affection for the glamour of the 20th century, is committed to making the brand synonymous with dedication, passion,craft, and care.

Whether you're exploring ideas for a themed party, or redefining your formal look, our mission is to help individuals immerse themselves into their favorite era and shine through high-quality, authentic vintage fashion.

How do I access to my BABEYOND account?

More Member Benefits are here for you to explore...

How can I get in touch with you?

We value the real feelings of our customers and want to build a good connection with you. Your feedback and suggestions can truly help us improve the quality of our products and services.

You can submit a ticket by clicking on Contact Us in the footer of our website to enter your inquiries and suggestions.

You can also contact us by emailing us directly at service@babeyond.com.

Either way, we will get back to you within 24 hours to answer your inquiries and concerns.